Thank you for shopping from Zeppelin. We highly appreciate your support for our video security solutions.
We are confident that you will be thrilled with the products and services you purchased. That's because we do our best to ensure that they're designed to your needs and built to last. We understand sometimes a product may not meet your expectation. In that unlikely event, we invite you to review the following terms related to warranting and returning a product.
Zeppelin warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of two (2) years for the original invoice date. Shipping and handling fees are to be paid for by the customer. Zeppelin agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.
WARRANTY LIMITATIONS
This warranty does not include:
- Any condition resulting from other than ordinary wear or any use for which the product was not intended
- Any condition resulting from incorrect or inadequate maintenance or care
- Damage resulting from misuse, abuse, negligence, accidents or shipping damage
- Dissatisfaction due to buyer’s remorse
- Normal wear and tear
- Damages incurred during transportation
- Damages incurred during assembly or maintenance
- Any used, previously displayed items
To start a warranty claim, please submit a ticket from here. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).